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Security & Privacy Policies

Security and privacy go hand-in-hand. A company that provides strong security doesn't protect you well if they share your information freely, and a company that respects your privacy can't protect it without strong security. We work to provide strong security while moving and storing information you entrust to us, and show our respect to you by keeping that information private. Here, we will detail what information we store and what we do to protect it, as well as the limited sharing we do.

Your information needs to be protected both in transit (moving across networks) and when at rest (stored).

To protect data moving between you and us or between our servers, we use 2048-bit encryption with Symantec's Class 3 Extended Validation SSL Certificate (read more on Symantec's site). This certificate is not only one of the strongest available for encryption, qualifying for it required us to complete Symantec's strict business authentication process.

When storing and processing data, we add additional encryption processes for sensitive information. Our backups add further encryption, and your information is never backed up to cloud services to minimize risks of compromise.

Data encryption is only part of the answer to protecting your information, though. The other critical part of information security is making sure the software that handles that data is protected from compromise. We have strict internal security policies and practices when developing our software. All code goes through a review process before being placed in use, access to code is strictly limited, all software patches are kept up-to-date and our website is scanned daily by two separate vulnerability scan services.

Privacy is the other important piece of information security. We appreciate your trust, and will honor the trust you place in us by strictly limiting how we share your information. Please read our FAQs below for a detailed discussion.

• What kinds of information do I share?
  

  The information we get from your visit depends on how you use our website and what activities you perform.

  • Browsing our site, using our live chat feature:
    • We create a cookie on your computer to help us carry information (such as your cart) from page to page.
    • We note what website referred you to us (if applicable).
    • We collect your IP address to measure website traffic and help provide a relevant shopping experience.
    • We keep track of pages you have visited to try to learn how we can better design our site to keep it easy to use.
    • If chatting, you have the option to share your name and email address with us.
  • Making a purchase, subscribing, creating an account and other forms:
    • In addition to the information from browsing our site, we collect the information you submit via the form.

• How do you use my information?
  
  • We do:
    • Use your personal and account information to fulfill your request, such as completing your order, creating your account, etc.
    • Use your email address and name to communicate offers and newsletters to you with your permission
    • Use aggregated and anonymized information about your use of our site to try to improve searches, navigation and other use features
    • Review live chat history to ensure we are providing the best service possible
    • If legally obligated, use your information to comply with law enforcement
    • Share limited, non-personal information with third parties to provide additional features and to help us understand how you use our site (see third party use FAQ)
  • We do not:
    • Sell, lease, trade, or give out in any form your personal information to other companies for their use (see third party use FAQ)
    • Intentionally send you offers or newsletters if you don't want us to

• What information is shared with third parties?
  

  During your visit, you may share limited anonymized information with third parties. This information generally consists of the same information shared when browsing our site (see type of information shared FAQ).

  The information shared with third parties is done to provide additional services on our website, such as:

  • Google and other trust badges
  • Facebook, Google+ and other social network features
  • Statistics and information that helps us understand how our site is used and how we can improve it

• How can I correct inaccurate information?
  

  You may correct some personal and account information maintained in your Account through your Account. To correct any other information, please contact your account manager or call us Toll Free: at (800) 323-9523.

• How can I limit the information I share?
  

  To limit the information you share with us, you have a couple of options. First, if you disable cookies for our site, you will be able to browse our website for information, but will not be able to place an order on the website. If you still wish to order, but want to keep that information from being placed and/or stored on our website, please contact us by phone. At this time, information exchanged via phone is kept on our internal servers only.

  To limit information shared with third parties:

  • Google: Users may review and/or opt out of Google's use of cookies to serve ads based on a user's prior visits to your website by visiting the Google advertising opt-out page.
  • Facebook: Review Facebook’s privacy policy and find opt-out details on Facebook’s privacy policy page.
  • Visit the Network Advertising Initiative or the Digital Advertising Alliance’s ad choices page aboutads.info to review options.
  • You may configure your browser security to block all third party cookies. Your IP address will generally still be available to the third parties, but further details about your usage will be difficult to collect. If you wish to use our site, but block one or more third parties completely, and have a website account with us, we may be able to, at our discretion, block specific third party features while you are logged in with your account.

• Do you collect information on individuals under the age of 13?
  

  While our website is geared to a general audience, we do not knowingly collect information from individuals under the age of 13.

As online shoppers ourselves, we understand the need for security and protection of our privacy. We are committed to providing you a safe place to research, learn and make purchases.

This online version of our policy was last updated April, 2017. This policy describes our practices regarding personal and account information collected through our Web site. In this policy, "personal and account information" means your name, company name, account number, address, telephone number, and e-mail address plus any other information that personally identifies you or would permit us to contact you, including your industry, the number of employees at your company, and purchase history. For information regarding the certifications and seals we have achieved, and how they relate to different aspects of our security and privacy, please continue on into our section "Quick Reference to Our Certifications and Seals".

Quick Reference to our Certification and Seals

• What does the Symantec EV certificate do?
  

  The Symantec EV certificate protects you. We have passed Symantec EV's strictest verification and authentication procedure, which allows you to be sure you know who you are purchasing from. Symantec EV has completed a stringent checklist of activities to ensure that we really are who we claim to be. The value of this process cannot be underestimated, and it is this that has been the foundation of Symantec EV‘s enviable reputation as the most well-known and trusted independent Certification Authority (CA). The certificate is designed to let you know you can trust us when you consider communicating or transacting with us, by verifying that we are who we say we are. After completion of the certification process, Symantec EV has provided us with a secure key (certificate) that cannot be spoofed by any other site. This certificate guarantees information privacy and protects information in transmission between our web server and your computer using the highest level of encryption possible. This means that the information traveling between your browser and our site is not visible to any other party.

• What does the Trusted Site seal mean to you?
  

  TrustedSite independently validates and monitors the security and legitimacy of sites so that you can shop with confidence. When you see TrustedSite trustmarks and certifications on a site, you’ll know that it has successfully met the requirements and standards to display them. Sites can earn the following certifications from TrustedSite: Certified Secure - The site has no malware or malicious links. Verified Business - Key contact information has been validated. Issue-Free Orders - Few customers have reported issues with purchases from this site. Shopper Identity Protection - If your identity is compromised after making a purchase from this site, you can file a claim and receive up to $100,000 in identity protection insurance. Data Protection - This site keeps your data private and secure by encrypting communications. Spam-Free - This site’s email list is regularly monitored and is not known to send spam. Secure Cloud - This site is regularly scanned for weaknesses that hackers may exploit and is free of any critical vulnerabilities. Look for TrustedSite trustmarks everywhere you shop online and stay safe knowing the site is certified.

• How is the BBBOnLine Accredited Businesses important to me?
  

  When you are ready to make a purchase, you want to know that the company you will be doing business with is reputable. The Better Business Bureau has been helping consumers find reputable companies since 1912. As a member of the Better Business Bureau and BBBOnLine, we have made a commitment to the high levels of ethical business practices and customer satisfaction that the BBB expects in a reputable business. We have a satisfactory record with the Better Business Bureau and we are committed to upholding the Bureau's policies regarding any possible customer concerns that might arise. BBB Accredited Businesses are businesses and firms which meet tough BBB Accredited Business standards, agree to follow the highest principles of business ethics and voluntary self-regulation, and have accepted an invitation from us to join. BBB Accredited Businesses are subject to the same scrutiny we give all businesses. Staunchly neutral, we provide reports on a business' general background and consumer complaint history, if any. These reports cover accredited and non-accredited businesses alike. As a rule, a BBB Accredited Business report will contain: General Background: Information about the length of time a business has been in business and known to the BBB; Complaint History: A summary of the business' complaint history and other experience in the marketplace; and/or Pertinent Information: Information developed through special BBB investigations and relevant government actions. The Better Business Bureau name is almost universally recognized by online users. Just under 90% of online shoppers say they would feel more confident buying from a site displaying the BBBOnLine Accredited Businesses seal, than from one that does not. The BBBOnLine Accredited Businesses seal is backed by the credibility of the Better Business Bureau system, which brings over 90 years of trust to the newest marketplace — the Internet.

We reserve the right to modify this privacy policy from time to time; the effective date noted above will indicate the date that this policy was last updated. To keep up-to-date on our policy, visit our Web site periodically to review any changes.